1. Delivery Timeframe
- Orders are shipped within 3 working days (Monday-Friday) after bank approval.
- The delivery time by the courier company ranges from 6 to 12 days, depending on the distance of the delivery address from our logistics center.
2. Notifications
- In case of any issues caused by us, you will be informed through the contact details provided in your membership information.
- Accurate and complete membership information is crucial for smooth communication.
- Deliveries are not made on weekends or public holidays.
3. Secure Shipping
- All selected products are shipped with the assurance of FEDEX Insurance, ensuring secure delivery by our contracted cargo companies.
4. Order Confirmation
- Upon purchasing a product, a confirmation email will be sent to you.
- If a selected product is out of stock, you will be notified via email and provided with an estimated restock date.
5. Stock Availability
- Frigokit is an online shopping platform that enables multiple users to shop simultaneously.
- In rare cases, when multiple consumers purchase the same product simultaneously and it runs out of stock, you will be notified promptly, and necessary arrangements will be made.